Getting Started
Important information needed on a student's journey, from starting a course to passing the exam.
Important information for all students
- Getting started with 100-level content
- Course start guide
- Contact support
- Important Pages and Articles
- What is your course code system?
- Kali Linux Virtual Machine
Community
- Offensive Security Discord Office Hours
- Discord Support User Guide
- How may I join the Offsec Community?
- Offensive Security Community Chat User Guide
- PG Play Chat Guidelines
- How may I contribute to the OffSec Community?
Support FAQs
- Course support
- Offsec's Operational Status
- What are your support hours?
- Can I get my revert counter reset?
- How can I contact you for live technical support during the course?
- Sign In to the Help Center
Course and Account Management
- How to Download Course Materials from the Training Library
- Course material download FAQ
- How can I change my course start date?
- When does my lab time start and how is that lab time measured?
- Can I pause my lab time?
- I haven't used any of my lab time. Can I get free lab time since it was not being used?
Training Library
- Dark Mode FAQ
- Make the most of reading the course book online
- Make the most of watching the course videos online
- I would like to disclose a bug I found on the offsec platform. What is the best way for me to disclose this to the offsec team?
- Update credit card information
- Cancel my subscription
Troubleshooting
- General troubleshooting steps
- I am connected to the PG VPN and can no longer access the internet. What should I do?
- I have tried everything else and I'm still unable to access a machine, what do I do?
- I am connected to the VPN, I have started a machine but I can't scan machines.
- VPN Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
- VPN Error: RESOLVE: Cannot resolve host address
Proctored Exams
- Proctoring Tool Student Manual
- What are the technical requirements to participate in a proctored exam?
- What is expected of me as a student to participate in a proctored exam?
- How do I connect to the proctor to start my exam?
- Can the proctor hear me during the exam?
- What are the pre-exam requirements the proctor must verify before I start my exam?
Certifications
- Digital certification FAQ
- Certificate printing specifications
- How do I verify someone's certification ?
- How many CPEs can I obtain by taking an Offensive Security course?
- Which OffSec certifications have a digital certificate and/or badge?
- Can my certification and/or badge ever be revoked?