General Frequently Asked Questions (FAQ)
Information about Registration, Orders, and Payments
General FAQs
- How can I become a vendor or training partner for Offensive Security courses?
- Do you have any job positions open at Offensive Security?
- Can I blog about any Offensive Security courses I have taken?
- I have a job offering for OSCPs. Is there somewhere I can post that information?
- How can I become a penetration tester?
In-House Training
Live Training
Orders & Registration
- Learn Unlimited FAQ
- Learn One FAQ
- PEN-100 FAQ
- Account ID Verification
- How can I change the email address I have associated with Offensive Security?
- Is an exam included in the lab extension fee?
Course Payments
- Product Price
- What courses can I purchase as a bundle?
- Can I receive a refund for my purchase?
- Are there any additional fees for international transactions?
- What is the fee for canceling a credit card charge?
- What types of payments do you accept?
Corporate Purchases
- Why can't I redeem my voucher code?
- Organization Admin Account FAQ
- How to Manage Individual Products
- How to Manage Flex Funds
- Can I purchase Offensive Security courses from third parties or resellers?
- Can companies purchase courses in bulk?
General Course FAQs
- Course material download FAQ
- How can I purchase a lab extension?
- Do the course materials have closed captions?
- How can I change my course start date?
- How do I access a course assigned to me by my company?
- How do I register for one of your online courses in the Training Library?
Support FAQs
- Course support
- Offsec's Operational Status
- What are your support hours?
- Can I get my revert counter reset?
- I'm having issues connecting to the VPN. What can I do before contacting support?
- I am having problems with the stability of my Personal Clients machine. How can I help fix this?
Certifications and maintaining the integrity of our certifications
- What is OSCE3?
- How long are certifications valid for?
- How do I verify someone's certification or how can I have my certification verified?
- Can my certification ever be revoked?
- I think someone is (or a group of people are) cheating, what can I do?
- I found course materials, lab exercises, spoilers, exam reports, solutions or hints for the exam posted online, what can I do?
Acclaim badges and digital certificates
- How can I claim my badge and digital certificate if I just passed my exam challenge?
- I passed my exam years ago, can I still get a digital certificate?
- I submitted my details via the URL provided by Offensive Security, but I didn’t receive any follow-up emails from Credly.
- Which OffSec certifications will have a digital certificate?
- Will I still get a paper certificate?
- Can I print the digital certificate?