General Frequently Asked Questions (FAQ)
Information about Registration, Orders, and Payments
General FAQs
In-House Training
Live Training
Orders & Registration
- Learn Fundamentals FAQ
- Learn Unlimited FAQ
- Learn One FAQ
- Level-100 courses FAQ
- Account ID Verification
- How can I change the email address I have associated with Offensive Security?
Course Payments
- Aspire Discount Program FAQ
- OffSec Product Plans
- What are the training fees for the online courses?
- What courses can I purchase as a bundle?
- Can I receive a refund for my purchase?
- Are there any additional fees for international transactions?
Corporate Purchases
- Can subscriptions be reassigned?
- Why can't I redeem my voucher code?
- Organization Admin Account Guide
- How to Manage Individual Products
- Product validity FAQ
- How to Manage Flex Funds
Partner Program
General Course FAQs
- Course material download FAQ
- How can I purchase a lab extension?
- Do the course materials have closed captions?
- How can I change my course start date?
- How do I access a course assigned to me by my company?
- Am I able to buy the Cracking the Perimeter (CTP) course?
Support FAQs
- Course support
- Offsec's Operational Status
- What are your support hours?
- Can I get my revert counter reset?
- I'm having issues connecting to the VPN. What can I do before contacting support?
- I am having problems with the stability of my Personal Clients machine. How can I help fix this?
Certifications
- Certificate printing specifications
- Digital certification FAQ
- What is OSCE3?
- How do I verify someone's certification ?
- Which OffSec certifications have a digital certificate and/or badge?
- Can my certification and/or badge ever be revoked?