Accessing Offsec Support

In order to access the OffSec Technical Support Bot, you will need to log into Discord and navigate to the OffSec Community Discord Server. Once in the server, you may navigate to the #offsec-support channel.

Using the OffSec Technical Support Bot

Using the Support

Once you have navigated to the #offsec-support channel, you will be presented with a few categories that will allow us to better assist you with your specific issue. 

The current categories are as follows:

• VPN Support: This category is for assistance with VPN connectivity issues, such as being unable to connect to the VPN or a slow VPN connection.
• Machine Related: This category is for assistance with connectivity to specific machines. This is NOT for hints or assistance with the Proving Grounds or course machines.
• Portal: This category is for assistance with issues relating to the Offsec Learning Library Portal, such as the inability to start lab machines or load a web page.

Each category may provide you with troubleshooting steps that we may recommend you take for your specific issues. Please make sure to read the steps that we provide carefully, as each step has been tailored.

Requesting Further Assistance

If the suggestions provided by the automated system do not help resolve the issues you are experiencing, you will be provided with a form to submit a request to our team for further assistance. Please make sure to provide as much information as possible about your issue when filling out the form.

After filling out the form you will be placed into a queue and will be assisted as soon as possible. Please stay online while awaiting support. Once someone is able to assist you, a private channel will be created for you where you will receive assistance from one of our support staff.