WHAT ARE THE PWK SUPPORT HOURS?
Live Support and the Orders Department are available 24/7.
If you would like to see what time it is currently in GMT, you can do so at: https://greenwichmeantime.com/
If you would like to see the GMT times converted to your local time you can do so at: http://www.timezoneconverter.com/cgi-bin/tzc.tzc
CAN I PAUSE MY LAB TIME?
Offsec has strict rules regarding lab pauses because we receive multiple requests a day. We will only consider pausing a lab account for acute illness or family emergency and you may be asked to provide documentation to support your claim. Planned events such as work projects and vacations are not acceptable reasons.
Should you have an emergency and be unable to dedicate time to your course, please contact support below immediately. If you are unable to reach out to us yourself we highly recommend that you have someone else email us on your behalf because unused lab time is not refundable.
In your request, please include your OSID, the reason for the pause and the exact start and end dates. If you are approved, the pause is a one time courtesy and cannot be extended for any reason.
The pause lab time information above does not apply to PWK365 course packages. For more information on the PWK365 lab please visit our PWK365 FAQ.
WHAT ARE MY PERSONAL CLIENT MACHINES USED FOR?
The Personal Clients are for each student to work through their PWK course materials. They can be used for any additional activities a student sees fit, but are only guaranteed to work with the exercises explicitly mentioned in the PWK guide. Note, for the 'passing the hash' attack exercise there are active targets in the labs that you can practice with.
Students who have purchased or upgraded to the new version of PWK are assigned to three Personal Clients; a Windows 10 Client, a Debian Client, and a Windows 2016 Server.
HOW CAN MY EMPLOYER OR POTENTIAL EMPLOYER VERIFY MY CERTIFICATION?
The person seeking to verify a certification can send an email to "orders AT offensive-security DOT com" to inquire whether or not a particular individual holds a certain Offsec certification. Upon receipt of such a request, we will contact the student and ask if they wish for this information to be released. We at Offensive Security greatly value the privacy of all our students, past and present, and will not release any information without your prior approval.
HOW DO I GET CPE POINTS FOR PWK?
If you have passed your OSCP exam, you may qualify for 40 CPE points, which you must submit yourself via the ISC² members site. If you have not passed the exam, or opted not to take it, you must submit your lab documentation in the form of a penetration test report to "challenges AT offensive-security DOT com" for review to qualify for the CPE points. In case of an ISC² audit, we will provide you with a formal letter of attendance.
DO I NEED TO HACK EVERY MACHINE IN THE LABS TO TAKE THE EXAM?
No. The machines in the lab are there to give you as much experience as possible before you take the exam in order to better prepare you.
MY EXPLOIT ISN'T WORKING ANYMORE! WHY?
The Offensive Security lab is a shared environment and it's possible that another student could have left the machine in an altered state. We recommend reverting the target machine via your student control panel before attempting to scan, exploit, or connect to it, as this is the only way to make sure the machine is in its original working state.
IS THERE A COMMUNITY PLATFORM FOR STUDENTS AND ALUMNI?
We have an active community chat platform where you can connect, communicate, and collaborate with other students, staff, and members of the infosec community. For more information on our community platform, check out our quick guide at: Community Chat User Guide