Lab time is not refundable whether the lab is accessed or not. Our lab access is a service and it operates much like the Internet and phone services do, such that your purchase is based on a time period and not on usage. Should you have an emergency and be unable to dedicate time to your course, please submit a ticket immediately so that we may pause your account before your time expires.

Please note that we receive multiple pause requests daily and not everyone will qualify. For more information on lab pauses, please see the Can I pause my lab time? article.