You should use your personal purchase link to redeem your voucher.

Once you’ve accessed your personal purchase link, please follow these steps:

1. At the bottom of your purchase page, you will find a "Voucher Code" section. Enter your voucher code and press the "Load" button to submit your voucher code.
2. Verify that the displayed purchase information matches your voucher and then approve it by clicking the "Submit" button.
3. Within a few minutes, you will receive a confirmation email.
4. If your voucher information is incorrect or if you don't receive a confirmation email within 15 minutes, please submit a ticket with the applicable information.