Offsec has strict rules regarding lab pauses because we receive multiple requests a day. We will only consider pausing a lab account for acute illness or family emergency and you may be asked to provide documentation to support your claim. Planned events such as work projects and vacations are not acceptable reasons.

Should you have an emergency and be unable to dedicate time to your course, please submit a ticket immediately. If you are unable to reach out to us yourself, we highly recommend that you have someone else email us on your behalf because unused lab time is not refundable.

In your request, please include your OSID, the reason for the pause, and the exact start and end dates. If you are approved, the pause is a one-time courtesy and cannot be extended for any reason.

Labs purchased as part of a subscription or 365 packages cannot be paused under any circumstances.